NGenis LLC - Privacy Policy

NGenis LLC — Privacy Policy

Last Updated: November 12, 2025

Your privacy is important to us. This Privacy Policy explains how NGenis LLC (“NGenis,” “we,” “us,” or “our”) collects, uses, and safeguards your information when you visit https://ngenis.com or use our related services, including AI agents, automation tools, and consulting offerings (“Services”).

1. Information We Collect

A. Information You Provide

We collect information you provide when you:

Subscribe to a plan or contact support

Interact with AI voice/chatbot tools
This may include name, company name, email, phone number, billing details, and conversation data.

B. Automatically Collected Data

When you visit our website, we may collect:

Device and browser type

IP address and referring URL

Session behavior and website analytics (via cookies and similar technologies)

You can disable cookies in your browser settings.

C. AI Data

We may record and analyze AI interaction data (text or voice) to improve performance and accuracy. Personal or sensitive data is never used to train public AI models.

2. How We Use Information

We use your information to:

Provide and maintain our Services

Personalize AI interactions and recommendations

Process transactions and provide support

Send service updates or marketing communications (you may opt out anytime)

Ensure compliance and protect platform security

3. Sharing of Information

We share data only as necessary to provide our Services:

With service providers such as GoHighLevel, hosting, or payment processors

To comply with legal obligations or prevent fraud

With your consent or at your request

We do not sell your personal data.

4. GoHighLevel Integration

Our platform is powered in part by GoHighLevel, which processes certain customer data for CRM, communications, and automation functions.
You can review GoHighLevel’s privacy practices at:
https://www.gohighlevel.com/privacy-policy

NGenis remains responsible for how your data is collected, stored, and used under this Privacy Policy.

5. Data Retention and Security

We retain your data only as long as necessary for the purposes described above.
We apply reasonable administrative, technical, and physical safeguards to protect information, but no system is entirely secure.

6. Payments

Payments are handled by secure third-party gateways (e.g., Stripe, PayPal).
NGenis does not store full payment card information.

7. Your Rights

You may request access, correction, or deletion of your data by contacting [email protected].
You may also unsubscribe from marketing emails at any time.

8. AI Transparency

We use anonymized interaction data to refine our AI systems and enhance conversational accuracy.
No personal customer information is shared or exposed to public AI training environments.

9. Children’s Privacy

Our Services are not intended for individuals under 13. We do not knowingly collect data from minors.

10. Policy Updates

We may update this Privacy Policy periodically. The “Last Updated” date reflects the most recent revision.

11. Contact Us

For privacy-related inquiries, contact:
📧 [email protected]
🌐 https://ngenis.com